The job was done in a timely manner, by a very courteous technician who came in and explained what he was doing, then went about getting the job done. After a thorough pre-vacuum he got out a rotary extractor that did an amazing job at the high traffic areas and stains in my carpet. I appreciated how courteously he explained how I can better maintain my carpets by simply vacuuming more frequently. He explained in a scientific but easy to understand way as to how to keep my carpets cleaner in the long run and why these methods were beneficial. He was very professional and I did not feel as if he was only trying to make a quick dollar, like the previous carpet cleaners did.